Frequently Asked Questions

Where do you ship from?

Orders are dispatched from China.

Do you offer free shipping?

Yes. We offer free worldwide shipping through FedEx or UPS.

When will my order ship?

Confirmed orders are dispatched within 72 hours. Tracking details are provided after shipment.

How long does delivery take?

Delivery is estimated at 8–12 days after dispatch. Check your tracking information for updates.

How can I check product details?

Read the description and specifications on the product page. For any missing details, email us with the product link before placing your order.

What should I do if my parcel is damaged?

Take photos of the parcel and contents, note the tracking details and contact our team with your order number. We will investigate and help arrange the next steps.

How do I request a refund?

Email our support team with your order number, the reason for your request and relevant photographs. Refund requests are reviewed within 3 business days. If approved, refunds are sent to the original payment method and typically arrive within 5–7 business days, depending on the payment provider.

How do I contact you?

Email 535100737@qq.com or message us on WhatsApp.